Custom Programming & Design

Discover the power of custom programming for your business. Our team of experts will create a solution that exceeds your expectations and drives results. Start your journey to online success today.

Custom Solutions for Unique Requirements

Palitto Consulting provides comprehensive custom programming and design services to meet the unique needs of our clients, ranging from custom software development to website design and development. Our key offerings include:

Quality assurance and testing
Custom software development
API custom solutions
VoIP enhancement and integration
Call Center business process improvement
Data integration, warehousing and reporting
Database development and management
Website design and development
E-commerce solutions
UI/UX design
Mobile application development

Why Choose Us

Businesses choose Palitto Consulting for our experienced and skilled team who deliver tailored solutions that enable business process improvement. We prioritize exceptional customer service and leverage the latest technologies and techniques to provide high-quality outcomes. Our commitment to understanding and exceeding client expectations sets us apart in the industry.

Our Approach

Our project engagement process.

Feasibility

Discovery

Proof of Concept

Development & User Testing

Production

Support

Feasibility

PCS reviews customer requirements with Development team to determine feasibility of the customized solution.

Discovery

PCS moves into discovery mode where we consider the following components. Solution Architecture Project Plan Deployment Guidelines Training Testing Documentation Security Review Compliance Roles and Responsibilities

Proof of Concept

As applicable, PCS creates a Proof of Concept (POC) for testing. POC responses are integrated into the development of the production solution.

Development & User Testing

PCS incorporates POC feedback and completes the development. The solution is deployed in the customer environment for testing.

Production

Upon approval, the solution is moved into production. Your custom solution is now live!

Support

PCS has multiple approaches to support the customer.

Custom Programming & Design Documents

Explore our white papers to learn more about how we can help you Maximize your Mitel experience.

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PCS Universal Dialer

Harness OCR technology with PCS Universal Dialer to enable seamless Click-to-Dial functionality from CRMs, websites, documents, and email signatures. Works across remote desktops like RDP and Citrix.

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PCS Universal Dialer

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PCS After Call Survey

Collect caller feedback to enhance customer service. Streamline caller responses with ASR (Automatic Speech Recognition) and Recorded Comments. Analyze survey results for agent training using summary and detailed reports. Opt-In: The system prompts callers with an option to participate in ...

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PCS After Call Survey

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PCS IVR Host

Enhance customer service with PCS IVR Host, an IVR hosting solution by Palitto Consulting Services. Integrate your VoIP system with databases, web services, and Active Directory. Enjoy features like Text-to-Speech, Automatic Speech Recognition, and DTMF user input.

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PCS IVR Host

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PCS CallerID Changer

Empower agents to easily change CallerID for outbound calls with PCS. Customize CallerIDs for branding, return call routing, and security. Features include a simple toolbar icon for selecting CallerID options, displaying choices in the Mitel Connect Client toolbar, and customizable ...

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PCS CallerID Changer

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PCS WorkGroup Login

Enable Workgroup agents to easily log in or out of individual Workgroups with PCS. Supervisors can manage Workgroup settings for any agent. Features include a toolbar icon for selecting Workgroup options and routing calls to appropriate agents. Supervisors have visibility ...

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PCS WorkGroup Login

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PCS WorkGroup Callback

PCS offers Workgroup callers the ability to hear their position in queue and receive a callback while maintaining their place in queue.

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PCS WorkGroup Callback

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PCS Service Request Management

Streamline technician service requests with PCS: one touch on the desk phone in each room summons the appropriate technician via push notification to their mobile device. Medical staff can request services directly from desk phones, while desktop users monitor and ...

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PCS Service Request Management

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SQLServerLink

Increasing Call Center functionality for enhanced data integrations, to perform off system functions, and to connect to external data sources. Integration is accomplished via Microsoft SQL queries or Web Service calls with Plugin Modules. Call Center queries to a SQL ...

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SQLServerLink

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Zoho for MiVoice Connect

Boost productivity with PCS by integrating MiVoice Connect click-to-dial and screen pop functionality within Zoho. Enables agents to make calls directly from Zoho contacts, with automatic pop-up views for call management, easy note entry, and follow-up tasks. Calls are logged ...

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Zoho for MiVoice Connect

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PCS PVD File Conversion Command Line Utility

Enable the conversion of PVD audio files to MP3 or WAV. Convert PVD audio files from OAISYS Call Recording to industry standard MP3 or WAV file format. Conversion Utility may be integrated into automated scripting. Command line parameters adjust the ...

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PCS PVD File Conversion Command Line Utility

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PCS Bullhorn Integration

Enable Click-to-Dial and Screen Pop functionality within Bullhorn for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within Bullhorn and any other application, including websites, documents, and email signatures as well as across remote desktop sessions such ...

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PCS Bullhorn Integration

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PCS elead Integration

Enable Click-to-Dial, Screen Pop and Call Logging functionality within elead for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within elead and any other application, including websites, documents, and email signatures as well as across remote desktop ...

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PCS elead Integration

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PCS eRecruit Integration

Enable Click-to-Dial and Screen Pop functionality within erecruit for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within erecruit for seamless dialing from the agent’s extension. Agent adds call notes on the candidate Screen Pop: For inbound ...

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PCS eRecruit Integration

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PCS StratusLive Integration

Enable Click-to-Dial and Screen Pop functionality within StratusLive for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within StratusLive and any other application, including websites, documents, and email signatures as well as across remote desktop sessions such ...

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PCS StratusLive Integration

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PCS Vin Solutions Integration

Enable Click-to-Dial and Screen Pop functionality within Vin Solutions for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within Vin Solutions and other applications, including websites, documents, email signatures and across remote desktop sessions such as RDP ...

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PCS Vin Solutions Integration

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Bell Tone Dismissal Guide

The Bell Tone Dismissal Application allows ShoreTel phones to play an audible tone on scheduled days and times. The application includes a web interface for configuring User Management, School Management, Bell Management, Tone to Play and Multi Zone Paging options.

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Bell Tone Dismissal Guide

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Call Blocker

The Call Blocker Paging Firewall provides the ability to restrict any extension from being put on hold, put into a conference call, blind transferring to, and consult transferring to. There is also a fallback extension, so that if anything happens, ...

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Call Blocker

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Call Control

The PCS development team has developed several call control integrations in the categories of Dialing, Recording, Routing and Presence Detection. Dialing integrations include Agent Productivity Dialer, Call Blocker, Outbound IVR, Universal Dialer, Voice Blast and more! Recording integrations include call ...

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Call Control

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ECC Applications

The PCS development team has created several ECC integrations to work with the ShoreTel phone system. Integrations include Callbacks with Recorded Memos, Click to Dial Single Agent Queue, ECC Agent Wallboard, ECC Text to Speech, ECC Agentless Outbound Dialing, and ...

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ECC Applications

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Financial Market Customization Catalog Overview

The PCS team can integrate with a wide variety of CORE platforms within the financial industry. Integrations can include call routing, fraud prevention, self-service IVR, after call survey, screen pop, and more.

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Financial Market Customization Catalog Overview

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CORE Systems Integration

Our team can offer the following integrations to your CORE VoIP platform: agent & member authentication, call routing, full service IVR, in-queue information, personalized advertisements on hold and screen pop customizations.

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CORE Systems Integration

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Abacus Law Integration

The PCS development team currently has two integrations with Abacus Law and ShoreTel. The integrations are Screen Pop and Click to Dial. The Screen Pop integration opens a new web browser tab based on the incoming Caller ID. If the ...

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Abacus Law Integration

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Evergreen Integration

The PCS team can integrate with Zoho CRM and offers screen pop, click to dial, inbound call routing and wallboard application.

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Evergreen Integration

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Freshdesk Integration

The PCS team can integrate with Freshdesk.

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Freshdesk Integration

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Infusionsoft Integration

The PCS team can integrate with Infusionsoft and offers click to dial, inbound call routing, inbound queue routing, intelligent call routing, outbound dialer and screen pop.

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Infusionsoft Integration

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Lead Perfection Integration

The PCS team can integrate with Lead Perfection and offers automated outbound dialer, batch dialer, caller ID changer, logging & monitoring and screen pop.

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Lead Perfection Integration

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Magento Integration

PCS provides inbound calling screen pop integration to Magento.

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Magento Integration

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Oracle Integration

The PCS team can integrate with Oracle and offers system architecture, ECC integration, inbound call flow, RightNow CRM integration and SalesCloud CRM integration.

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Oracle Integration

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Sugar CRM Integration

The PCS team can integrate with Sugar CRM and offers click to dial, inbound call routing, phone logging and screen pop.

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Sugar CRM Integration

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Velocify / Leads 360 Integration

The PCS team can integrate with Velocify/Leads360 and offers call logging, call routing and click to dial.

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Velocify / Leads 360 Integration

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Zendesk Integration

The PCS team can integrate with ZenDesk and offers click to dial, IVR, screen pop and web services.

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Zendesk Integration

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Google Apps Integration

The PCS team can integrate with Google Apps.

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Google Apps Integration

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Jack Henry Symitar Integrations

By integrating with Jack Henry Symitar, PCS can create integrations to help with agent and member authentication, call routing, full service IVR, in-queue information, personalized advertisements on hold, custom screen pops, and virtual loan officer kiosks. Download the document to ...

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Jack Henry Symitar Integrations

Custom Programming & Design Team Members

Daniel Cheramie

Marvin Hartzler

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