Extending Mitel for Maximum Functionality & Ease of Use

Since 2004, our team at Palitto Consulting Services has been providing Mitel Partners and Clients with unique integration solutions, business process workflows, and applications that work seamlessly with the Mitel communications platforms. Over time, Mitel partners have taken advantage of our unique custom integration options and have pushed us to develop our most simplifying and exciting solutions yet. 

The PCS development team is a very diverse team with over 100,000 hours written against integration APIs. We have many combined years’ experience directly with Mitel APIs. The team consists of database administrators, software developers, mobile developers and WAN/LAN experts trained and certified by Mitel to implement base products, call center applications, and integrate Mitel products using the Mitel API and other tools. We are a Mitel’s Partner’s Best Partner! 

PCS has a proven track record of empowering and maximizing Mitel Partners around the globe. Our experienced team of developers have integrated with Salesforce, Zoho, Microsoft Dynamics, Fiserv, Google Apps, Jack Henry, CoCC, Infusionsoft, Abacus Law, Evergreen, Intuit, ServiceNow, Freshdesk, Magento, and Oracle, just to name a few! We develop solutions with focused energy in Financial Services, Healthcare, Municipal and State Government, Retail, and Manufacturing. Contact us today with your project ideas and Let’s get your clients to Yes, Together! 

Click to Dial

The click to dial integration makes outbound dial capability possible with many applications. Click to dial is accomplished using our PCS Universal Dialer technology. The Universal Dialer application uses sensing technology our team developed which looks at pixels for number recognition instead of phone number... Review this white paper

After Call Survey

The PCS After Call Survey integration is designed to automate the after call survey process, while eliminating the need for agents to manually send callers to the survey. PCS has been brought into several projects where call center agents were selectively sending calls to the... Review this white paper

Caller ID Changer Integration

Caller ID Changer allows telephone agents to selectively change the Caller ID that appears on outbound calls. The PCS Caller ID Changer application allows for multiple caller ID’s to be programmed into the Mitel system, which are displayed in a pop-up window that allows agents... Review this white paper

Workgroup Login Integration

Workgroup Login provide the ability for Workgroup agents to selectively log in or log out of individual workgroups. This will be implemented by placing a custom button on the Mitel Connect Client. When this button is clicked an agent side application will be launched on... Review this white paper

Workgroup Callback

PCS offers Workgroup callers the ability to hear their position in queue and receive a callback while maintaining their place in queue. Review this white paper

Zoho CRM Integration

The PCS team can integrate with Zoho CRM and offers screen pop, click to dial, inbound call routing and wallboard application. Review this white paper

Bell Tone Dismissal Guide

The Bell Tone Dismissal Application allows ShoreTel phones to play an audible tone on scheduled days and times. The application includes a web interface for configuring User Management, School Management, Bell Management, Tone to Play and Multi Zone Paging options. Review this white paper

Call Blocker

The Call Blocker Paging Firewall provides the ability to restrict any extension from being put on hold, put into a conference call, blind transferring to, and consult transferring to. There is also a fallback extension, so that if anything happens, the caller is not disconnected. Review this white paper

Call Control Integrations

The PCS development team has developed several call control integrations in the categories of Dialing, Recording, Routing and Presence Detection. Dialing integrations include Agent Productivity Dialer, Call Blocker, Outbound IVR, Universal Dialer, Voice Blast and more! Recording integrations include call recording service, Outbound Call Recording... Review this white paper

ECC Applications

The PCS development team has created several ECC integrations to work with the ShoreTel phone system. Integrations include Callbacks with Recorded Memos, Click to Dial Single Agent Queue, ECC Agent Wallboard, ECC Text to Speech, ECC Agentless Outbound Dialing, and ECC Web Service Plugin. Review this white paper

Financial Market Customization Catalog Overview

The PCS team can integrate with a wide variety of CORE platforms within the financial industry. Integrations can include call routing, fraud prevention, self-service IVR, after call survey, screen pop, and more. Review this white paper

CORE Systems Integration

Our team can offer the following integrations to your CORE VoIP platform: agent & member authentication, call routing, full service IVR, in-queue information, personalized advertisements on hold and screen pop customizations. Review this white paper

Abacus Law Integration

The PCS development team currently has two integrations with Abacus Law and ShoreTel. The integrations are Screen Pop and Click to Dial. The Screen Pop integration opens a new web browser tab based on the incoming Caller ID. If the caller ID is known, the... Review this white paper

Evergreen Integration

The PCS team can integrate with Zoho CRM and offers screen pop, click to dial, inbound call routing and wallboard application. Review this white paper

Freshdesk Integration

The PCS team can integrate with Freshdesk. Review this white paper

Infusionsoft Integration

The PCS team can integrate with Infusionsoft and offers click to dial, inbound call routing, inbound queue routing, intelligent call routing, outbound dialer and screen pop. Review this white paper

Lead Perfection Integration

The PCS team can integrate with Lead Perfection and offers automated outbound dialer, batch dialer, caller ID changer, logging & monitoring and screen pop. Review this white paper

Magento Integration

PCS provides inbound calling screen pop integration to Magento. Review this white paper

Oracle Integration

The PCS team can integrate with Oracle and offers system architecture, ECC integration, inbound call flow, RightNow CRM integration and SalesCloud CRM integration. Review this white paper

Sugar CRM Integration

The PCS team can integrate with Sugar CRM and offers click to dial, inbound call routing, phone logging and screen pop. Review this white paper

Velocify / Leads 360 Integration

The PCS team can integrate with Velocify/Leads360 and offers call logging, call routing and click to dial. Review this white paper

Zendesk Integration

The PCS team can integrate with ZenDesk and offers click to dial, IVR, screen pop and web services. Review this white paper

Service Request Management

A mobile, desktop, and deskphone application that will sync custom service requests across devices in near real time with push notifications or deskphone programmable button lights. Review this white paper

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