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Insights on the Future of Unified Communications

June 26, 2019June 21, 2019 by Kevin Denee

At PCS, we founded our company on the principle that business technology is our passion. Earlier this year, when the world’s largest gathering of experts and industry leaders gathered in Orlando, FL, at Enterprise Connect 2019 to discuss the latest trends and development for enterprise communication and collaboration, it was priority that several of our team members made plans to be there.

Our team makes an effort to witness and hear firsthand from tech-industry frontrunners what companies can expect from their investments in communications and collaboration systems, software and services. The following is a quick summary of some of the important trends to watch.

More Companies Launching to the Cloud

Years ago, many IT departments were starting to learn about a looming force lurking on the horizon known as “the cloud.” Today, cloud-based technology and applications are firmly rooted in the business landscape. In the area of communication and collaboration, the trend of an ever increasing home-based workforce is leading to the expansion of the cloud as the dominant force. The primary advantage that many businesses see in investing in cloud systems is that they enable them to focus more on serving customers rather than on supporting IT equipment.

The cloud now offers companies a way to prototype an idea, prove it out and then bring it to production. If offers scalable ways to accomplish communication and collaboration, while also enabling integration across the entire organization. Moving services to the cloud as opposed to maintaining the infrastructure in-house gives companies an advantage through increased flexibility, technology adoption and reliability.

With 50% of the nation’s workforce operating remotely by 2022 and a current increase of 36% of call centers in the cloud, the burgeoning trend to move applications to the cloud is becoming more apparent. The large cloud developers are still pushing the direction forward, but more companies are crowding this ever-shifting landscape.

What the Future Holds

One of the more exciting technologies that we hear more about is AI, Artificial Intelligence. The time is ripe for AI-driven technologies to revolutionize many industries on a global scale, but in communications and collaboration, artificial intelligence is already starting to make a significant impact. For example, AI is giving companies the ability to use chatbots to facilitate requests or answer questions without the need for a human to help make simple decisions.

Companies still seem a little unsure about jumping into the AI waters, but they are dipping their toes in to see what all of the fuss is about. As the technology matures, and developers help define more ROI-based uses for AI, it will continue to grow and become an integral part of the business world. As the significant cloud players like Google get involved with AI, the acceleration of this technology will only continue to intensify.

Challenges and Pitfalls

As has been the case in the past, when the rate of advancing technology begins to increase, the major challenge is to find ways to keep up with the rapid changes. Getting left behind due to making a wrong turn or failing to act is never desirable from a competitive standpoint.

Consultants with UC experience, serving as trusted advisors, play a critical role in:

  • Guiding business leaders in planning for the future, ensuring ongoing success
  • Identifying and managing pain points during transitional change
  • Ensuring all business stakeholders are represented and aligned
  • Aiding in organizational success and overall progress

Business Technology is our Passion!

Our focus at PCS is integrating business systems to enable efficient business processes. In line with what we learned at Enterprise Connect 2019, businesses are more concerned with the value that technology brings to the market. What results do technology investments bring to the company? Is it creating new revenue, improving workflow or cutting operation costs? For many businesses to fully adopt the new wave of technology, they need help with answering these questions.

The team of specialists at PCS focuses on helping companies identify which technology will benefit them the most. We are also experienced on assisting them in purchasing it, using it and customizing it to their specific needs. As the technologies continually evolve and converge, we dedicate ourselves to helping customers figure out how to use the cloud, AI and other similar tools to their full advantage.

Categories Technology and Business News Tags enterprise connect, Palitto Consulting Services, pcs staff, technology, uc, unified communications, voip, voip integration Leave a comment

PCS Sponsors 2019 Erecruit User Group Meeting

April 18, 2019 by Kevin Denee
Erecruit Logo Square

Joel Troxel and Bryon Palitto exhibited recently at the Erecruit User Group Conference in Austin, Texas. Joel and Bryon used the opportunity to show users how PCS adds value to the innovative and popular enterprise staffing software application. The casual format of the conference allowed for in-depth discussions about how PCS enhances Erecruit functions and helps users immediately become more productive.

Customers at the all-day meeting included account managers, recruiters and other professionals whose jobs require them and their staffs to spend a substantial portion of each day making and receiving phone calls. These individuals were primarily interested in learning new ways to increase their communication efficiency, save time and eliminate manual steps in their daily calling routine.

Sensible Telephony Integration

PCS integrates Erecruit and VoIP platforms to automate processes, save precious time and increase revenue. Joel and Bryon were able to share with attendees how many of our customers are quickly realizing verifiable results and making solid business cases for incorporating PCS services into their operations.

Sharing telecommunications infrastructure through the cloud enables companies to scale their capacity, configuration and costs as needed. With seamless integration of cloud communication services with the Erecruit program, PCS offers custom solutions for any staffing or recruiting business model.

Erecruit Enhancements

Our partnership with Erecruit allows us to provide you with phone management features designed to boost productivity and save time. Customers enjoy integrations that include click to dial and inbound screen pop. We also offer advanced features like user validation and mapping through Active Directory and a multiple-instance management system that allows separate business units to share IT resources.

To enable us to assist clients with any challenges they face, PCS offers a range of cutting-edge features for Erecruit and VoIP integrations.

  • Call routing
  • Workflow automation
  • Enable web API app
  • Automated KPIs

By learning and understanding our clients’ business strategies and processes, we find ways for them to improve performance and facilitate more success. Our extensive experience in developing for the Erecruit platform is a great example of how PCS uses the latest technology to help our clients position themselves as more competitive players in today’s technology-driven marketplace.

To learn more, visit our maximizing Erecruit page or contact our team today.

Categories Technology and Business News Tags business process, erecruit, integrations, Palitto Consulting Services, voip Leave a comment

PCS Attends CUNA Tech 2018

September 26, 2018 by Kevin Denee
Custom systems and data silos integration solutions

The PCS team appreciated the opportunity to sponsor the 23rd annual CUNA Technology Council Conference in San Francisco on September 12-15th. This is the second year Tim Zarkovacki and Bryon Palitto have attended.

Our team loves to listen, and here’s what we continue to hear: Credit Unions have many software platforms as they make decisions based on the best-of-breed approach. As such, there are many data silos and business process gaps, which can be eliminated if they are properly integrated. Palitto Consulting has been working with Credit Unions for the last ten years and has experience in integrating many of these platforms to enhance data visibility and increase business process efficiency.

Our publications on Fiserv and Jack Henry Symitar integrations show just a couple scenarios of how integration looks using industry standard Credit Union software.

If you and your team need help with integrating data silos or improving business process, contact our team today.

Categories Technology and Business News Tags application integration, bryon palitto, fiserv, jack henry symitar, Palitto Consulting Services, technology, voip Leave a comment

Palitto Consulting Partners with Erecruit

June 14, 2018June 14, 2018 by Kevin Denee
Erecruit Logo Square

Palitto Consulting Services is thankful to announce our partnership with Erecruit, the industry leader in staffing and recruiting software solutions. Our team has extensive experience with Erecruit integrations and we are looking forward to serving additional clients in this vertical.

Erecruit explains the value that such partnerships bring: “Erecruit partners and integrates with best-of-breed technology and service providers to deliver significant ROI and lasting business value. Integrating services with Erecruit’s enterprise staffing software accelerates business processes, improves data accuracy and integrity and helps everyone in your organization get more done in one centralized system.

Our goal of integrating Erecruit with our client’s VoIP platform is to accelerate their business by focusing on automation of their business processes. Integrations can be geared toward allowing agents to have more time, resulting in higher revenue.

To learn more about what we offer, including reading testimonials from satisfied Erecruit clients, please visit our Erecruit page.

Categories Uncategorized Tags erecruit, partner, partnerships, voip, voip integration Leave a comment

CUNA Technology Council Conference

September 19, 2017 by Kevin Denee
Palitto Consulting Services Logo

Palitto Consulting Services (PCS) is excited to participate at the Credit Union National Association’s (CUNA) Technology Council Conference in Phoenix, Arizona, October 1st – 4th, 2017. Team members, Bryon Palitto and Tim Zarkovacki will be attending on behalf of PCS.

Having helped many Credit Unions in recent years, we are looking forward to meeting many more to discuss the custom integration needs and solutions PCS can provide. Our main focus? How to enable automation with a personalized touch!

The team is looking forward to discovering integrations that will maximize phone systems and business processes. If your company needs help in these areas, contact us so we can discuss how we can help your Credit Union.

 

Categories Uncategorized Tags application integration, automation, bryon palitto, credit unions, Palitto Consulting Services, pcs staff, technology, voip, web development Leave a comment
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