shoretel Archives - Palitto Consulting Services

Tim Zarkovacki presented “Ascend to the Summit with ShoreTel & Palitto Consulting Services” to ShoreTel Partners around the world on April 26. His focus was on current customer successes and … Read more

Bryon Palitto and Tim Zarkovacki attend ShoreTelOne Global Partner Conference

Palitto Consulting Services (PCS) is honored to participate as a Gold Sponsor in the ShoreTelOne Global Partner Conference in Orlando, Florida. Attended by ShoreTel Partners from around the world, PCS’s … Read more

The PCS Team is proud to work with and educate ShoreTel partners around the world who are developing integrations with many applications. Tim Zarkovacki, a solutions architect at Palitto Consulting, … Read more

Bill Fraedrich completed ShoreTel’s Report Design for Enterprise Contact Center (ECC) training course and is now certified.

PCS Developer Bill Fraedrich was certified by ShoreTel on their Enterprise Contact Center (ECC) product. Designed for large call centers, ECC includes inbound call routing, outbound dialing campaigns, and Interactive Voice Response (IVR) systems.

“I’ve been working with ECC for about a year now, along with developing IVR systems.” Fraedrich said. “The system is extremely flexible and can treat inbound email and chat just like an inbound voice phone call.” He noted that ECC compares favorably with the PCS Web Portal product, which he also works with.

Congratulations to Patrick Cruse for becoming ShoreTel Certified in the areas of Implementing the ShoreTel IP System, and Advanced System and Troubleshooting. Keep up the good work!

Chris Music completed two ShoreTel training courses and passed the exams for Implementing the ShoreTel IP System Release 14 Upgrade and ShoreTel IP 930D Wireless Phone Implementation. Chris is now … Read more

Bryon Palitto and Tim Zarkovacki attended the 8th Annual Transcend ShoreTel Users conference. The conference was held in Minneapolis, MN. Transcend and ShoreTel executives, product experts, and support teams educated attendees on the latest ShoreTel industry trends, products and ShoreTel solutions.

Congratulations to Joe Seiler for achieving the Implementing the ShoreTel IP System Certification. To receive this certification, participants learned throughout the course project management of a ShoreTel system installation; to … Read more

Bryon Palitto and Tim Zarkovacki attended CNP’s 6th Annual Optimize your Enterprise Technology Solutions tradeshow in Charlotte, NC on February 19th. The CNP Show showcases the latest technologies in virtualization, mobility, wireless networking, video conferencing, storage, security, VoIP, WAN optimization, and more. PCS presented Maximizing ShoreTel and customization application solutions for ShoreTel needs. They highlighted Social media Integration and Interactive Voice Response (IVR).

Bryon Palitto and Tim Zarkovacki presented Maximizing ShoreTel at the 2012 ShoreTel Partner Conference. PCS served as a Silver Sponsor and this year marks their 5th year participating. This year’s … Read more

Palitto Consulting Services is a Silver Sponsor for the 2012 ShoreTel Partner Conference to be held November 6th-9th in Orlando, Florida. Team members, Bryon Palitto and Tim Zarkovacki will be … Read more

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