Product Summary
- Enable Click-to-Dial and Screen Pop functionality within erecruit for enhanced customer experience and increased agent productivity.
Product Description
- Click-to-Dial: Provides Click-to-Dial capabilities within erecruit for seamless dialing from the agent’s extension. Agent adds call notes on the candidate
- Screen Pop: For inbound calls, provides Screen Pop functionality in erecruit to easily find the candidate’s information. Agent adds call note and actions for documentation and follow up.
Product Enhancement Option
- Call Logging: Automatically document call details into erecruit for tracking, compliance, and BI (Business Intelligence) analysis.
Product Requirements
- Works with NICE CXone.
- Chrome browser plugin for PCS NICE CXone Phone for erecruit
Integration Example
