pcs staff Archives - Page 3 of 8 - Palitto Consulting Services

Mike Brumfield earns Microsoft 7 certification

Mike Brumfield, 9 year member of the PCS team, earned the Microsoft Windows 7 certification. Look for Mike at the upcoming Windows 7 presentations co-sponsored by Microsoft and our local … Read more

Patrick Cruse Attends Microsoft Course

Patrick Cruse attended a Microsoft Installing and Configuring Windows Server 2012 course. This course prepares attendees for the Windows Server 2012 exam by discussing the following topics: Install and configure … Read more

Bill Fraedrich Earns ShoreTel and Microsoft Certifications

PCS Developer Bill Fraedrich was certified by ShoreTel on their Enterprise Contact Center (ECC) product. Designed for large call centers, ECC includes inbound call routing, outbound dialing campaigns, and Interactive Voice Response (IVR) systems.

“I’ve been working with ECC for about a year now, along with developing IVR systems.” Fraedrich said. “The system is extremely flexible and can treat inbound email and chat just like an inbound voice phone call.” He noted that ECC compares favorably with the PCS Web Portal product, which he also works with.

Tim Zarkovacki Presents PCS ShoreTel Integrations

Tim Zarkovacki presented Palitto Consulting Services to the attendees of the September ShoreTel SoundBytes webinar. This presentation was geared toward ShoreTel partners, and Tim highlighted PCS’s newest ShoreTel integrations. Tim … Read more

Joe Miller Earns Managing Operational Performance Certificate

Joe Miller completed a Project Management course at Baldwin Wallace University that focused on project management methodology and best practices. After completing the Project Management course, Joe was awarded a … Read more

Patrick Cruse Earns ShoreTel Certifications

Congratulations to Patrick Cruse for becoming ShoreTel Certified in the areas of Implementing the ShoreTel IP System, and Advanced System and Troubleshooting. Keep up the good work!

Chris Music Completes ShoreTel Training

Chris Music completed two ShoreTel training courses and passed the exams for Implementing the ShoreTel IP System Release 14 Upgrade and ShoreTel IP 930D Wireless Phone Implementation. Chris is now … Read more

Joe Seiler Earns VMware vSphere 5.1 Certification

PCS is pleased to announce Joe Seiler is now VMware vSphere 5.1 certified. The course focused on three main points: installation, configuration, and management of VMware vSphere. Joe can now … Read more

Joe Miller Attended a Development Course

Joe Miller recently attended another professional development course at Baldwin Wallace University to continue his growth in understanding and implementing leadership principles. The course, titled Implementing Organizational Change, focused on … Read more

Ron Palitto is Professor for a Day

Ron Palitto was invited to be “Professor for a Day” at the University of Akron, College of Business Administration (CBA). Ron provided an overview of Haiti and a summary of … Read more

PCS Equipped for Offsite Backup Solutions

Bob Rybka, Steve Pallas, Trent Gasser, and Zach Pertee met with StorageCraft team members to learn more about offsite backup solutions. There are several different options including Cloud and Offsite … Read more

Jay Holliday Presents at SQL Saturday 2013

Congratulations to Jay Holliday for being chosen as a speaker at SQL Saturday on May 11, 2013 to be held at the in Rochester, NY! Jay’s presentation is titled “Full-Text Search, It’s Not Just For Documents.” The presentation will discuss setting up and using full-text searches, how to handle noise words that may match names and name synonyms to create a robust solution, and will demonstrate how full-text searches can be used to find names in poorly formatted data.

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