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Bill Fraedrich Earns ShoreTel and Microsoft Certifications

PCS Developer Bill Fraedrich was certified by ShoreTel on their Enterprise Contact Center (ECC) product. Designed for large call centers, ECC includes inbound call routing, outbound dialing campaigns, and Interactive Voice Response (IVR) systems.

“I’ve been working with ECC for about a year now, along with developing IVR systems.” Fraedrich said. “The system is extremely flexible and can treat inbound email and chat just like an inbound voice phone call.” He noted that ECC compares favorably with the PCS Web Portal product, which he also works with.

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Maximizing ShoreTel Presented at CNP

Bryon Palitto and Tim Zarkovacki attended CNP’s 6th Annual Optimize your Enterprise Technology Solutions tradeshow in Charlotte, NC on February 19th. The CNP Show showcases the latest technologies in virtualization, mobility, wireless networking, video conferencing, storage, security, VoIP, WAN optimization, and more. PCS presented Maximizing ShoreTel and customization application solutions for ShoreTel needs. They highlighted Social media Integration and Interactive Voice Response (IVR).

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