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Month: May 2018

“Examining Evolving Consultant Relationships” an Interview with Tim Zarkovacki

May 17, 2018 by Kevin Denee
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Tim Zarkovacki, a solutions architect at PCS, conducted an interview with Gary Audin which was published on No Jitter, a leading online publisher of enterprise communication ideas and best practices. The title of the article is “Examining Evolving Consultant Relationships”.

In the article, Tim discusses questions regarding unified communications project consulting, including:

  • “You work in unified communications. How do your clients want to automate business processes using unified communications?
  • “Do you have clients who have a solution in mind to solve their problem rather than relying on you to find the solution to the problem they have?
  • “You have many relationships with providers and vendors. Has that changed in the last 10 years?”

According to No Jitter, the website is “produced by the same people who run Enterprise Connect, the largest conference/exhibition in the U.S. devoted exclusively to enterprise communications. No Jitter has unique access, insights, vigilance, energy, and reputation, which allow it to generate vibrant content on a daily basis.”

Our readers are encouraged to take the time to read this informative interview. It will help inform you of our outlook at PCS and how we are working with clients across the United States. We appreciate the opportunity to share our experiences in this industry and the changes we have seen over the last decade. We look forward to continuing to serving our clients with the unified communication challenges that they face.

Categories Technology and Business News Tags consultant, consulting, technology Leave a comment

ShoreTel 14.2 End of Life is Now December 2019

June 2, 2018May 15, 2018 by Kevin Denee
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Last year in September it was announced that Mitel acquired ShoreTel. It’s been very busy time for our development team here at Palitto Consulting Services as we assist our clients with this transition.

A related and important announcement that came out later was that ShoreTel 14.2 will be at End of Life (EoL) in June of 2018. Last month, Mitel updated the date to December of 2019. At that time, the following set of actions will end: (1) Support for certain older voice switch products, (2) Sales of ST14.2, (3) Sales of pre-ST Voice Switches and associated SBE 100 Bundles; and (4) Sales and support of the VPN Concentrator products.

As explained by ShoreTel/Mitel: “End of Life means that support renewals will no longer include the affected products, software updates and bug fixes will no longer be provided, and RMAs for hardware will not be issued. At EoL, the product enters an extended support phase in which ShoreTel/Mitel will continue to answer questions and provide assistance for customers with active support contracts on the balance of their ShoreTel/Mitel system.” To learn more, you may wish to read some additional documentation provided by ShoreTel/Mitel.

It’s important to note that current 14.2 systems should not stop working after EoL. However, support will no longer be provided and additional integration and/or compatibility with newer platforms may not work. Additionally, please note that some of our software components may need to be upgraded. Many of the partners we are working with are already pursuing these upgrades or are in the process of transitioning their clients to the latest version of Mitel Connect.

We hope that no one is caught off guard during this transition. We would prefer to assist in a proactive manner before an emergency arises. If you or your client is facing potential difficulties with this End of Life situation, please contact us.

Categories Technology and Business News Leave a comment

Bob Rybka Passes Microsoft’s 70-741 Exam

May 10, 2018 by Kevin Denee
Bob Rybka News Story Photo

Congratulations to Bob Rybka on passing Microsoft’s 70-741 Exam. The exam focuses on Networking with Windows Server 2016. The tasks performed on the exam are related to the networking features and functionality in Windows Server 2016. Items included competency in implementing and managing DNS, DHCP, IPAM, deploying remote access solutions such as VPN and Radius. Also the exam focused on configuring high performance features, implementing Software Defined Networking (SDN) solutions such as Hyper-V Network Virtualization (HNV) and Network Controller.

The PCS Team would like to extend appreciation to Bob for his dedication on continuing his education and certification experiences to better serve our clients!

Categories Technology and Business News Tags certification, education, Palitto Consulting Services, windows server 2016 Leave a comment

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