PCS White Paper

PCS Translate 8×8 Extensions to DIDs

Seamless 5-Digit Dialing Across Multiple 8x8 Tenants

Maximizing

Product Summary

  • Enables the ease of internal dialing across multiple 8×8 tenants for increased agent productivity.

Product Description

  • Multiple 8×8 Tenants are utilized for scalability, autonomy and localized management. However, that requires inconvenient 10-digit long number dialing for internal communications.
  • This browser extension transparently translates familiar 5-digit extension dial strings into their proper DID equivalents, so dialing between tenants feels like internal calling.

Product Requirements

  • Works with 8×8 Contact Center.
  • Chrome browser plugin for PCS Translate 8×8 Extensions to DIDs.
  • Please contact Palitto Consulting Services for more information on licensing.

Translate Example

Translate Extensions Processes: Dial out

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