PCS White Paper

PCS eRecruit Integration

Maximizing

Product Summary

  • Enable Click-to-Dial and Screen Pop functionality within erecruit for enhanced customer experience and increased agent productivity.

Product Description

  • Click-to-Dial: Provides Click-to-Dial capabilities within erecruit for seamless dialing from the agent’s extension. Agent adds call notes on the candidate
  • Screen Pop: For inbound calls, provides Screen Pop functionality in erecruit to easily find the candidate’s information. Agent adds call note and actions for documentation and follow up.

Product Enhancement Option

  • Call Logging: Automatically document call details into erecruit for tracking, compliance, and BI (Business Intelligence) analysis.

Product Requirements

  • VoIP system API for dialing and receiving call events.
  • System Tray app running on Windows 10 or greater.
  • Windows 2016 Server or greater.

Integration Example

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