Bill Fraedrich completed ShoreTel’s Report Design for Enterprise Contact Center (ECC) training course and is now certified.
PCS Developer Bill Fraedrich was certified by ShoreTel on their Enterprise Contact Center (ECC) product. Designed for large call centers, ECC includes inbound call routing, outbound dialing campaigns, and Interactive Voice Response (IVR) systems.
“I’ve been working with ECC for about a year now, along with developing IVR systems.” Fraedrich said. “The system is extremely flexible and can treat inbound email and chat just like an inbound voice phone call.” He noted that ECC compares favorably with the PCS Web Portal product, which he also works with.
PCS programmers and engineers Tim Zarkovacki, Bill Fraedrich, and Jay Holliday have attended several SQL Saturday Sessions throughout the summer. The sessions they attended are Practical Self-Service BI with PowerPivot for Excel and Pre-Con: Reporting Services: From Rookie to Rockstar in a Day.
The session, Practical Self-Service BI with PowerPivot for Excel, taught participants how to use PowerPivot for Excel to deliver self- service business intelligence. They were able to become familiar with assembling data, accessing and relating data, employing Data Analysis Expressions (DA X) Language, constructing and sharing PowerPivot applications that support analysis and reporting.
The most recent session, Pre-Con: Reporting Services: From Rookie to Rockstar in a Day, a workshop geared for reporting services, taught the participants how to use the development tools effectively, how to present and enhance data in a report, and how to create dynamic reports.
These sessions are very beneficial for our team members to become familiar with changing and new technologies. Great work!
SQL AwardThe trophy simply reads “SQL” but its implications are highly significant. PCS consultant Bill Fraedrich found the award waiting for him on his desk. “It’s a major award!” remarked Fraedrich. “I don’t know anybody that’s ever received recognition like this, ever.” SQL is Structured Query Language, the underlying command structure beneath relational databases. Fraedrich has done extensive work with the databases of several PCS clients solving a wide variety of problems in both Microsoft SQL Server and MySQL databases.
Though significant, little is known about the SQL award, partly because SQL itself is incredibly complex and technical. This also makes it difficult to explain the nature of Fraedrich’s achievement. “I would explain in detail,” said Fraedrich, “but frankly, few lay people have the math to comprehend it.” The award was conveyed by Colin Mitchell, a mathematician, teacher, and software development expert. Mitchell personally made the hand-crafted polished steel statue in his own workshop. The markings, which at first give the appearance of random nicks and scratches, are thought to actually represent an elegant mathematical formula, the details of which are yet to be decoded.
“I’ve met Mitchell and he’s and interesting character.” Fraedrich said. “His interests are varied: higher math, SQL, taxidermy, and playing the bagpipes. He rather reminds me of Erdos, the famously eccentric genius of math, so brilliant that there’s actually a numbering system to identify mathematicians who collaborated with him. Perhaps one day I’ll be lucky enough to have a Mitchell number.”