Maximizing Dialpad

About Palitto Consulting Services

Our team stands at the forefront of optimizing Unified Communication (UC) platforms, leveraging over two decades of expertise in integrations and customized programming.  We specialize in transforming your communication infrastructure by developing solutions that not only enhance the Dialpad experience but also automate and streamline your business processes.  By pinpointing specific operational needs, we craft tailored integrations that seamlessly blend with your existing systems, driving efficiency and productivity.

Our commitment is to empower your organization to harness the full potential of Dialpad, enabling you to focus on strategic goals while we automate the routine.  With our extensive experience and innovative approach, we turn technological challenges into business advantages, ensuring your communication solutions are as dynamic and forward-thinking as your business aspirations.

Experience With Leading Apps & Platforms

Our Approach

Our project engagement process.

    Feasibility

    Discovery

    Proof of Concept

    Development & User Testing

    Production

    Support

Feasibility

PCS reviews customer requirements with Development team to determine feasibility of the customized solution.

Discovery

PCS moves into discovery mode where we consider the following components. Solution Architecture Project Plan Deployment Guidelines Training Testing Documentation Security Review Compliance Roles and Responsibilities

Proof of Concept

As applicable, PCS creates a Proof of Concept (POC) for testing. POC responses are integrated into the development of the production solution.

Development & User Testing

PCS incorporates POC feedback and completes the development. The solution is deployed in the customer environment for testing.

Production

Upon approval, the solution is moved into production. Your custom solution is now live!

Support

PCS has multiple approaches to support the customer.

Maximizing Dialpad Documents

Explore our white papers to learn more about how we can help you Maximize your experience.

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PCS Universal Dialer

Harness the power of OCR (Optical Character Recognition) technology to activate Click-to-Dial capabilities within any application, providing users with a smooth experience for dialing numbers from CRMs, websites, documents, and email signatures. Enables Click-to-Dial across remote desktop sessions such as ...

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PCS Universal Dialer

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PCS Bullhorn Integration

Enable Click-to-Dial and Screen Pop functionality within Bullhorn for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within Bullhorn and any other application, including websites, documents, and email signatures as well as across remote desktop sessions such ...

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PCS Bullhorn Integration

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PCS elead Integration

Enable Click-to-Dial, Screen Pop and Call Logging functionality within elead for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within elead and any other application, including websites, documents, and email signatures as well as across remote desktop ...

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PCS elead Integration

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PCS eRecruit Integration

Enable Click-to-Dial and Screen Pop functionality within erecruit for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within erecruit for seamless dialing from the agent’s extension. Agent adds call notes on the candidate Screen Pop: For inbound ...

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PCS eRecruit Integration

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PCS StratusLive Integration

Enable Click-to-Dial and Screen Pop functionality within StratusLive for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within StratusLive and any other application, including websites, documents, and email signatures as well as across remote desktop sessions such ...

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PCS StratusLive Integration

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PCS Vin Solutions Integration

Enable Click-to-Dial and Screen Pop functionality within Vin Solutions for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within Vin Solutions and other applications, including websites, documents, email signatures and across remote desktop sessions such as RDP ...

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PCS Vin Solutions Integration

Custom App Development

Does your project require Custom app development?

This is Our Specialty!

Contact us today to get your project started

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