Product Summary
- Eliminates the need for required recording notifications on inbound and outbound calls by only recording in one-party consent states.
Product Description
- Watches inbound and outbound calls.
- Identifies caller location of known callers by CRM lookup and unknown callers by phone number registration addresses.
- Evaluates the location of callers against a database of US state recording law jurisdictions.
- Once it is determined that the location is in an allowable jurisdiction, the recording is turned on.
Product Enhancement Options
- Silent Monitoring Suppression: Watches for any silent monitoring attempts, evaluates to ensure the external party is from an allowable jurisdiction, and if not, will disconnect from silent monitoring.
Product Requirements
- RingCentral MVP
- CRM lookup of caller location
- Service Objects API lookup for caller registration location
- Client maintains jurisdiction rules
Call Flow
