Product Summary
- Enhanced Operator Console built on top of the RingCentral Unified Communications platform.
Product Description
Enhanced Call Control
- Incoming Call Priority: Place a second call on hold without interrupting a first call already in progress.
- Drag and Drop Conference: Create ad- hoc conferences and control the time the conference begins.
- Drag and Drop Transfer: Send an active call to an agent by transferring, parking, or sending it directly to their voicemail.
- Park Calls: Park calls in agent’s queue.
- Return Calls: An unanswered call transfer to an available agent will call back to the original agent indicating it is a returned call.
- Interoperability: Interoperability of call control of the desk phone and the PowerCall app.
Increased Productivity
- Quick Dial: Quick Dial window shows real time phone number search matches.
- Directory Search: Search different sites by department, title, first name, last name, city, and state.
- Custom Views: Custom data views with snap-in-place preferred window placement, selected columns shown, and individual tab resizing.
- History: Call history view.
- Camping: Camp on an agent to be notified when the agent becomes available.
- Custom Statuses: Set agent availability from the default or custom list and the agent status will automatically change based on the call status.
Product Requirements
- RingCentral MVP
PCS PowerCall Example Screens
