PCS is thankful to have supported the Barberton Public Library staff during their expansion and remodel project. Bob Rybka from the PCS team provided assistance with readying workstations, phones and printers in preparation of the grand reopening of the library on November 13. Bob also helped set up and put in place a new digital sign and self-checkout station, and assisted in training the staff on different aspects of their new system. We appreciate our relationship with the Barberton Public Library and wish them many continued successes! To learn more, read the Akron Beacon Journal article, “Barberton library reveals new expansion Sunday.”
Bill Fraedrich completed ShoreTel’s Report Design for Enterprise Contact Center (ECC) training course and is now certified.
Chris Music completed two ShoreTel training courses and passed the exams for Implementing the ShoreTel IP System Release 14 Upgrade and ShoreTel IP 930D Wireless Phone Implementation. Chris is now able to successfully implement and use ShoreTel 14 upgrades new features and tools, use diagnostic and monitoring applications, and understand the new features, functions and upgrade requirements. As well as identify customer and system requirements, plan, install, configure, and test the IP 930D system.
Joe Miller recently attended another professional development course at Baldwin Wallace University to continue his growth in understanding and implementing leadership principles. The course, titled Implementing Organizational Change, focused on thought processes, skills, and techniques for leading and implementing change initiatives in organizations. Change can be intimidating and overwhelming, especially as the pace of change accelerates. With a strong business case, clear vision, effective leadership, open communication, and a solid plan, organizations and teams can be guided through important change initiatives.
PCS is pleased to announce Mike Brumfield is working to complete VMWare Training. Mike is working on VSphere 4.1 with VSphere as the training platform for VMWare’s product suite which is the premier virtualization software solution in the world! www.vmware.com