Chris Music completed two ShoreTel training courses and passed the exams for Implementing the ShoreTel IP System Release 14 Upgrade and ShoreTel IP 930D Wireless Phone Implementation. Chris is now able to successfully implement and use ShoreTel 14 upgrades new features and tools, use diagnostic and monitoring applications, and understand the new features, functions and upgrade requirements. As well as identify customer and system requirements, plan, install, configure, and test the IP 930D system.
Congratulations to Joe Seiler for achieving the Implementing the ShoreTel IP System Certification. To receive this certification, participants learned throughout the course project management of a ShoreTel system installation; to assess customer voice requirements and specify the appropriate solution; to audit WAN and LAN network topologies, services and bandwidth; determine and address trunking requirements; to deploy IP phones; prepare system servers and desktop clients; and configure, install and maintain a ShoreTel Communication System.