Maximizing RingCentral - Palitto Consulting Services

About Palitto Consulting Services

Our team stands at the forefront of optimizing Unified Communication (UC) platforms, leveraging over two decades of expertise in integrations and customized programming. We specialize in transforming your communication infrastructure by developing solutions that not only enhance the RingCentral experience but also automate and streamline your business processes. By pinpointing specific operational needs, we craft tailored integrations that seamlessly blend with your existing systems, driving efficiency and productivity.

Our commitment is to empower your organization to harness the full potential of RingCentral, enabling you to focus on strategic goals while we automate the routine. With our extensive experience and innovative approach, we turn technological challenges into business advantages, ensuring your communication solutions are as dynamic and forward-thinking as your business aspirations.

Learn More About Maximizing RingCentral

Experience With Leading Apps & Platforms

Maximizing RingCentral Documents

Begin Your Integration Journey

Experience With Leading Apps & Platforms

Our Approach

Our project engagement process.

Feasibility

Discovery

Proof of Concept

Development & User Testing

Production

Support

Feasibility

PCS reviews customer requirements with Development team to determine feasibility of the customized solution.

Discovery

PCS moves into discovery mode where we consider the following components. Solution Architecture Project Plan Deployment Guidelines Training Testing Documentation Security Review Compliance Roles and Responsibilities

Proof of Concept

As applicable, PCS creates a Proof of Concept (POC) for testing. POC responses are integrated into the development of the production solution.

Development & User Testing

PCS incorporates POC feedback and completes the development. The solution is deployed in the customer environment for testing.

Production

Upon approval, the solution is moved into production. Your custom solution is now live!

Support

PCS has multiple approaches to support the customer.

Maximizing RingCentral Documents

Explore our white papers to learn more about how we can help you Maximize your experience.

RingCentral Call Recording Compliance

Eliminates the need for required recording notifications on inbound and outbound calls by only recording in one-party consent states. Watches inbound and outbound calls. Identifies caller location of known callers by CRM lookup and unknown callers by phone number registration ...

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RingCentral Call Recording Compliance

PCS PowerCall

Enhanced Operator Console built on top of the RingCentral Unified Communications platform. Incoming Call Priority: Place a second call on hold without interrupting a first call already in progress. Drag and Drop Conference: Create ad- hoc conferences and control the ...

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PCS PowerCall

PCS After Call Survey

Collect caller feedback to enhance customer service. Streamline caller responses with ASR (Automatic Speech Recognition) and Recorded Comments. Analyze survey results for agent training using summary and detailed reports. Opt-In: The system prompts callers with an option to participate in ...

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PCS After Call Survey

PCS IVR Host

Create IVR (Interactive Voice Response) systems to enhance automation and improve customer service. Integrate your VoIP system with databases, web services and Active Directory. Personalize the user experience with TTS (Text-to-Speech) offering multiple voices and language options. ASR (Automatic Speech ...

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PCS IVR Host

PCS Universal Dialer

Harness the power of OCR (Optical Character Recognition) technology to activate Click-to-Dial capabilities within any application, providing users with a smooth experience for dialing numbers from CRMs, websites, documents, and email signatures. Enables Click-to-Dial across remote desktop sessions such as ...

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PCS Universal Dialer

PCS Bullhorn Integration

Enable Click-to-Dial and Screen Pop functionality within Bullhorn for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within Bullhorn and any other application, including websites, documents, and email signatures as well as across remote desktop sessions such ...

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PCS Bullhorn Integration

PCS elead Integration

Enable Click-to-Dial, Screen Pop and Call Logging functionality within elead for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within elead and any other application, including websites, documents, and email signatures as well as across remote desktop ...

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PCS elead Integration

PCS StratusLive Integration

Enable Click-to-Dial and Screen Pop functionality within StratusLive for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within StratusLive and any other application, including websites, documents, and email signatures as well as across remote desktop sessions such ...

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PCS StratusLive Integration

PCS Vin Solutions Integration

Enable Click-to-Dial and Screen Pop functionality within Vin Solutions for enhanced customer experience and increased agent productivity. Click-to-Dial: Provides Click-to-Dial capabilities within Vin Solutions and other applications, including websites, documents, email signatures and across remote desktop sessions such as RDP ...

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PCS Vin Solutions Integration

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