Joe Miller attended a Process Mapping and Modeling course at Baldwin Wallace College learning how to look beyond functional activities to determine a company’s core processes. The class focused on creating system maps, and analyzing process flow charts, allowing them to look through organizational structure and focus on the processes that are the core of the business.
Month: April 2013
Joe Seiler Earns ShoreTel IP System Certification
Congratulations to Joe Seiler for achieving the Implementing the ShoreTel IP System Certification. To receive this certification, participants learned throughout the course project management of a ShoreTel system installation; to assess customer voice requirements and specify the appropriate solution; to audit WAN and LAN network topologies, services and bandwidth; determine and address trunking requirements; to deploy IP phones; prepare system servers and desktop clients; and configure, install and maintain a ShoreTel Communication System.