PCS is excited to announce Tim Zarkovacki is now ShoreTel Enterprise Contact Center (ECC) Certified by obtaining his Designing and Implementing the ShoreTel Contact Center Solution Certification. This certification allows Tim to install, maintain, administer, and support the ShoreTel Contact Center. ShoreTel ECC is an advanced call center solution for all organizations. With ECC you have access to real-time management, reporting and other tools which allow you to deliver calls to the right agents at the right time. There is also the opportunity to determine which call routing option will work best in your organization to improve your customer’s experience.
PCS is pleased to announce 2012 Wadsworth Chamber of Commerce Rosie Award nominees Jack Yard and Bryon Palitto. Jack was nominated for Business Employee of the Year and Business Advocate of the Year. Bryon was nominated and chosen as the winner for the Outstanding Business Leader of the Year Award. PCS was also honored to be nominated as an Outstanding Business of the Year. Congratulations on your outstanding achievement!
PCS is pleased to announce Zach Pertee is now Network+ Certified. He successfully passed the CompTIA Network+ exam. Zach now has the knowledge and skills necessary to manage, maintain, troubleshoot, install, operate and configure basic network infrastructures; describe networking technologies; understand the different physical network layouts; adhere to wiring standards and use testing tools. Keep up the good work, Zach!
Bryon Palitto attended the 2012 Interop Conference held at the Mandala Bay Conference Center in Las Vegas, NV. This conference affords the opportunity for service providers to connect with major equipment and software providers regarding the latest in business technology. Exploring new and improved technologies enhances the products and services we are able to offer our customers.