In this insightful video, Kevin Denee of Palitto Consulting Services interviews Solutions Architect Joel Troxel to discuss the transformative impact of AI on business processes, customer experience, and system integration. Joel shares how PCS leverages artificial intelligence to enhance contact center operations, automate workflows, integrate platforms like ServiceNow and Salesforce, and deliver personalized solutions across industries. The conversation highlights real-world applications of AI, from call transcription and agent assistance to GPT-powered chatbots, while emphasizing security considerations and the importance of thoughtful system architecture. This video is a must-watch for businesses exploring AI implementation, digital transformation, and workflow automation.