Skip to content Skip to content
Close
Search
Palitto Consulting Services
  • Home
  • About
    • Company Profile
    • Employment Opportunities
    • Employee Information
    • Community Involvement
    • Alliance Companies
    • Contact Us
  • Services
    • Hardware & Software Consulting
    • Custom Programming & Design
    • Business Consulting
    • LAN / WAN Networking
    • VoIP & Telephony Implementation
    • System & Data Security
    • Maximizing Mitel
  • News

enterprise connect

Insights on the Future of Unified Communications

June 26, 2019June 21, 2019 by Kevin Denee

At PCS, we founded our company on the principle that business technology is our passion. Earlier this year, when the world’s largest gathering of experts and industry leaders gathered in Orlando, FL, at Enterprise Connect 2019 to discuss the latest trends and development for enterprise communication and collaboration, it was priority that several of our team members made plans to be there.

Our team makes an effort to witness and hear firsthand from tech-industry frontrunners what companies can expect from their investments in communications and collaboration systems, software and services. The following is a quick summary of some of the important trends to watch.

More Companies Launching to the Cloud

Years ago, many IT departments were starting to learn about a looming force lurking on the horizon known as “the cloud.” Today, cloud-based technology and applications are firmly rooted in the business landscape. In the area of communication and collaboration, the trend of an ever increasing home-based workforce is leading to the expansion of the cloud as the dominant force. The primary advantage that many businesses see in investing in cloud systems is that they enable them to focus more on serving customers rather than on supporting IT equipment.

The cloud now offers companies a way to prototype an idea, prove it out and then bring it to production. If offers scalable ways to accomplish communication and collaboration, while also enabling integration across the entire organization. Moving services to the cloud as opposed to maintaining the infrastructure in-house gives companies an advantage through increased flexibility, technology adoption and reliability.

With 50% of the nation’s workforce operating remotely by 2022 and a current increase of 36% of call centers in the cloud, the burgeoning trend to move applications to the cloud is becoming more apparent. The large cloud developers are still pushing the direction forward, but more companies are crowding this ever-shifting landscape.

What the Future Holds

One of the more exciting technologies that we hear more about is AI, Artificial Intelligence. The time is ripe for AI-driven technologies to revolutionize many industries on a global scale, but in communications and collaboration, artificial intelligence is already starting to make a significant impact. For example, AI is giving companies the ability to use chatbots to facilitate requests or answer questions without the need for a human to help make simple decisions.

Companies still seem a little unsure about jumping into the AI waters, but they are dipping their toes in to see what all of the fuss is about. As the technology matures, and developers help define more ROI-based uses for AI, it will continue to grow and become an integral part of the business world. As the significant cloud players like Google get involved with AI, the acceleration of this technology will only continue to intensify.

Challenges and Pitfalls

As has been the case in the past, when the rate of advancing technology begins to increase, the major challenge is to find ways to keep up with the rapid changes. Getting left behind due to making a wrong turn or failing to act is never desirable from a competitive standpoint.

Consultants with UC experience, serving as trusted advisors, play a critical role in:

  • Guiding business leaders in planning for the future, ensuring ongoing success
  • Identifying and managing pain points during transitional change
  • Ensuring all business stakeholders are represented and aligned
  • Aiding in organizational success and overall progress

Business Technology is our Passion!

Our focus at PCS is integrating business systems to enable efficient business processes. In line with what we learned at Enterprise Connect 2019, businesses are more concerned with the value that technology brings to the market. What results do technology investments bring to the company? Is it creating new revenue, improving workflow or cutting operation costs? For many businesses to fully adopt the new wave of technology, they need help with answering these questions.

The team of specialists at PCS focuses on helping companies identify which technology will benefit them the most. We are also experienced on assisting them in purchasing it, using it and customizing it to their specific needs. As the technologies continually evolve and converge, we dedicate ourselves to helping customers figure out how to use the cloud, AI and other similar tools to their full advantage.

Categories Technology and Business News Tags enterprise connect, Palitto Consulting Services, pcs staff, technology, uc, unified communications, voip, voip integration Leave a comment

PCS Attends Enterprise Connect in Orlando

April 20, 2017 by Brianna Palitto
Enterprise Connect Logo

Bryon Palitto and Tim Zarkovacki attended the yearly Enterprise Connect conference in Orlando Florida. Both team members were impressed with the emerging technologies and the relevant applications they have for our customers and prospects. Some of the highlights are Google and Amazon unveiling new Contact Center solutions, Cloud and SD-WAN solutions, performance monitoring and enhancing tools, new and enhanced security solutions, and many new Internet or Things (IoT) tools that focus on business process automation, simplification and streamlining. Bryon noted, “these new technologies resonate 100% with PCS because our core focus is also business process automation, simplification and streamlining.”

Categories Uncategorized Tags bryon palitto, business process automation, business process simplification, business process streamlining, cloud, contact center solutions, emerging technologies, enterprise connect, internet or things, Palitto Consulting Services, sd-wan Leave a comment

Recent Posts

  • “Aunt Kate” Retires after 17 Years at PCS
  • Trent Gasser Obtains Firewall Certification
  • Ben Zelei Speaks about Cyber Security on Podcast
  • Javan Miller Acquires Several Certifications
  • Palitto Consulting in Top 20 IT Services Firms in Northeast Ohio

Recent Comments

    Archives

    • November 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • June 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • November 2020
    • October 2020
    • July 2020
    • June 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • June 2019
    • April 2019
    • March 2019
    • February 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • September 2017
    • August 2017
    • May 2017
    • April 2017
    • December 2016
    • March 2016
    • January 2016
    • December 2015
    • November 2015
    • October 2015
    • July 2015
    • June 2015
    • May 2015
    • February 2015
    • November 2014
    • October 2014
    • July 2014
    • June 2014
    • March 2014
    • February 2014
    • January 2014
    • December 2013
    • October 2013
    • September 2013
    • August 2013
    • July 2013
    • June 2013
    • May 2013
    • April 2013
    • March 2013
    • February 2013
    • January 2013
    • December 2012
    • November 2012
    • October 2012
    • September 2012
    • August 2012
    • July 2012
    • June 2012
    • May 2012
    • April 2012
    • March 2012
    • February 2012
    • January 2012
    • December 2011
    • November 2011
    • October 2011
    • September 2011
    • August 2011
    • February 2011
    • January 2011
    • December 2010
    • November 2010
    • September 2010
    • July 2010
    • June 2010
    • March 2010
    • February 2010
    • January 2010
    • December 2009
    • October 2009
    • September 2009
    • August 2009
    • January 2008
    • August 2007
    • March 2007
    • January 2007
    • November 2006
    • September 2006
    • August 2006
    • July 2006
    • May 2006
    • March 2006
    • February 2006
    • January 2006
    • December 2005
    • October 2005
    • September 2005

    Categories

    • Technology and Business News
    • Uncategorized

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org

    Palitto Consulting Services

    150 Main Street
    Wadsworth, OH 44281
    P: 330.335.7271
    F: 330.335.7275
    Email Us
    Location Map

    Copyright © 2023 Palitto Consulting

    Content

    • Home
    • About
    • Services
    • News
    • Privacy Policy
    • Terms & Conditions
    • Maximizing Mitel

    Recent News

    • “Aunt Kate” Retires after 17 Years at PCS
    • Trent Gasser Obtains Firewall Certification
    • Ben Zelei Speaks about Cyber Security on Podcast
    • Javan Miller Acquires Several Certifications
    • Palitto Consulting in Top 20 IT Services Firms in Northeast Ohio
    Microsoft Gold Partner Logo International Association of Microsoft Channel Partners Logo Better Business Bureau Accredited Business Logo