PCS is excited to announce Tim Zarkovacki is now ShoreTel Enterprise Contact Center (ECC) Certified by obtaining his Designing and Implementing the ShoreTel Contact Center Solution Certification. This certification allows Tim to install, maintain, administer, and support the ShoreTel Contact Center. ShoreTel ECC is an advanced call center solution for all organizations. With ECC you have access to real-time management, reporting and other tools which allow you to deliver calls to the right agents at the right time. There is also the opportunity to determine which call routing option will work best in your organization to improve your customer’s experience.