7/2010 - PCS develops custom IVR algorithm to detect disconnected phone lines.

7/2010 - PCS implements custom reporting solutions to integrated with Pest Pac CRM.

6/2010 - PCS completes Goldmine integration for staffing company.

6/2010 - PCS completes Sage CRM integration with automatic call routing for better customer service.

6/2010 - PCS implement PCS Reporting Plus and automated call recording for energy distribution company.

5/2010 - PCS completes custom Shoretel report to help medical team to measure call center agent performance.

5/2010 - PCS created a custom Auto Attendant Report for medical office to help analyze auto attendant utilization.

4/2010 - PCS installs PCS Reporting Plus for large medical campus to make ShoreTel reporting accessible to all staff.

4/2010 - PCS developed a Java dialer to allow for university to use Shoretel on a custom CRM for a dialing campaign.

3/2010 - PCS helps credit union install Personal Call Manager on Embedded XP workstations.

2/2010 - PCS finished implementation of a Web Dialer on a co-located web CRM for a customer service center.

2009 - PCS completes ACT Integration for law firm.

2009 - PCS implements a CIDS (Caller ID Switcher) solution for a large call center.

2009 - PCS works with security company to understand VLAN implementation benefits.

2008 - PCS works with Plumbers Union to implement automated means of local job opportunities.

2008 - PCS implements custom agent activity monitor at large call center to improve agent performance.