What is VoIP?

Voice and Data Telephony started out as Voice Over Internet Protocol or VoIP.  This is the technology that carries your telephone signal over your data network and/or the Internet instead of traditional phone wiring. VoIP soon expanded into "Enterprise Voice" which includes the integration of voice with data in enterprise applications, such as CRM.

What does this mean for your business?

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     • Management of your whole phone system from your computer.
     • No more costly service calls to move a user or reprogram a phone.
     • Transfer or make phone calls to your other offices, or to traveling personnel without toll charges.
     • Your computer can handle incoming, outgoing, and transferring calls.
     • Voicemail can be received through email.
     • Calls integrated seamlessly with your CRM software (Goldmine, ACT!, etc.).

 

 What are the benefits?

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     • Reduce telecom costs by leveraging VoIP technology. 
     • Eliminate toll charges between company locations.
     • Reduce maintenance costs by managing all users in all locations, with a single web interface.
     • Distribute applications such as voice messaging across your network.
     • Improve productivity by integrating your phone system with your software programs.